Dear Customers,

Thank you for shopping with us! Here are some important details about our shipping and delivery process:

Shipping Carriers

We primarily use USPS, DHL, and Epack carriers for our shipments.

Order Processing Time

After you place your order, we require 3 business days to process it. Once processed, your package will be handed over to the logistics carrier. You will receive a logistics tracking number via email.

Checking Order Status

You can track your order's progress by entering your logistics code or order number and email information on our website. Additionally, you can contact us through our webpage for delivery updates.

Shipping

• Expedited Shipping: Delivery time is estimated between 7-15 business days. Prices vary depending on the country; please check the prices during checkout.

Delivery Time Estimates for Standard Shipping

USA/Canada: 9-14 working days

Germany: 12-17 working days

Australia: 10-15 working days

Delivery Conditions

While we aim to deliver packages to most places worldwide, certain countries may be excluded due to special circumstances. Please understand that factors such as weather, holidays, etc., can

affect delivery times, and we cannot guarantee logistics timeliness. Please note that shipments cannot be made to military bases or other specially controlled areas. In such cases, we will contact you via email to arrange for an alternative address or a refund. Please check your email for any updates. 

Delivery Conditions

While we aim to deliver packages to most places worldwide, certain countries may be excluded due to special circumstances. Please understand that factors such as weather, holidays, etc., can affect delivery times, and we cannot guarantee logistics timeliness.

Delivery Guarantee

If you have not received any updates on your package within 40 days, please contact us at jerseytopfactory@outlook.com with your order number. We will either send a replacement or issue a full refund for your purchase.

Entering Your Shipping Address

Please ensure you enter the correct delivery address when placing your order. We are not responsible for incorrect addresses and cannot reimburse you if your order does not arrive at the intended location.

Order Changes and Cancellations

Once you place your order, it is immediately processed in our inventory, and cancellations are not possible. If you need to change the size of your order, please contact us as soon as possible, and we will do our best to assist you.

For any further questions, please contact us at kaceyjersey@outlook.com. We are here to help!

Thank you for your understanding and support.

Best regards, [kaceyjersey]